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Finalising your business case, wondering why should you outsource your payroll,... here is a summary of some of the benefits you should be able to take advantage of:

Over the last couple of years I've attended a number of shared services exchanges on this topic (and I've implemented a few SLA's) ... Here are some of the key takeaways or findings you might find useful if you're looking to set up an Service Level Agreement or a set of 'Standards' in your newly formed shared service centre.

Service Level Agreements/Standards:

Be honest, unless the latest corporate communication was titled 'Angelina Jolie in affair with Company Chairman' your little finger is likely to have made an unconscious move towards the delete button before you have read past the headline. Yet, you are probably planning to use e-mail communications as a key part of your HR Transformation.

Organisations are discovering online Learning Management Systems (LMSs) as a good way to reduce staff turnover, reduce costs associated with instructor led training (ILT) and provide staff with a centralised learning content solution giving employees the freedom to constantly access learning wherever they are within the organisation.

Software and IT Costs

Cost of software (Payroll and HR)
Cost of updated desktop computers, networks, servers and connectivity equipment
Cost of annual licence fees
Cost of regular upgrades
Cost of maintenance of systems and databases

Operational costs

The use of Learning Management Systems (LMS) has expanded beyond large companies in recent years. Increasingly, smaller companies have recognised their importance and benefits and are looking to implement a best of breed system.

Multinational and global organisations are increasingly looking to utilise global HR Outsourcing (HRO) as a key strategy to deliver HR services across their entire global operation. Such organisations are likely to face the problem of the ‘‘Long Tail’’; whilst they may well have quite a few countries with scale – hundreds if not thousand employees in those countries – there will often be a long list of countries with relatively few employees where the value proposition for HRO is much less clear.

As companies’ learning functions gain importance and learning management systems (LMS) are implemented and integrated with other HR systems the administrative burden and support effort increases also.

Shared service organisations are failing to live up to expectations. A recent Research Study by Alsbridge plc of nearly fifty global shared service organisations showed that SSCs are not realising their full potential.

No matter how narrowly you define it, HR transformation carries high expectations of a substantial organizational change. Here's how savvy HR organizations achieve success.