10 Predictions for Next Generation HR Shared Services
Posted September 15th, 2009 by SSON
The following – per permission from author James Creelman – contains excerpts from a comprehensive report entitled “Next Generation HR Shared Services: How to take customer service, efficiency and savings to a new level”, published by Optima Publishing Ltd and was first circulated in July
The following predictions were based on extensive interviews with thought leaders from organizations including Eastern Health Shared Services, KeyBank, Procter & Gamble, Royal Bank of Scotland, Scotiabank, Statoil Hydro, Sun Microsystems, Surrey County Council, Atos Consulting, Creelman Research, Deloitte, The Hackett Group, and PricewaterhouseCoopers.
- Prediction 1: The adoption of HR offshoring
- Prediction 2: The move to higher value services
- Prediction 3: The term ‘shared services’ will be revised or replaced
- Prediction 4: More high potential staff will be attracted to shared services
- Prediction 5: Multi-functional centers to become the norm
- Prediction 6: Administrative HR processes will be co-located with other functional administrative operations
- Prediction 7: HR needs to redefine the role of the HR business partner
- Prediction 8: Outsourcing and insourcing will increasingly be seen as complementary
- Prediction 9: Technology-enabled virtualization will become more common
- Prediction 10: Self-service will grow rapidly in importance