How could Recruitment take advantage of HR Shared Services Centre?
Posted April 13th, 2008 by Yvan
I currently work for a global organisation that has recently
implemented 3 different HR Shared Services Centre based in the US, UK
and Philippines.
The next project I'm going to be part of in few weeks’ aims to harmonise and
streamline the recruitment processes of this company (in the UK only). The UK subsidiaries
count around 3,000 employees based in 4 different sites. Each site has its own
recruitment team. Each team currently operates independently. Could anyone
share some thoughts or past experience as to how could we take advantage of the
UK Shared Services Centre.
Recruitment Services on 2 levels - Transactions & Admin vs CoE
For what it's worth, my thoughts are that there would be two levels of Recruitment service where a Shared Centre could provide support that would benefit the business and other colleagues in HR:
- The first would be in terms of administration; acting as a Transaction Processing Centre i.e. placing advertisements internally and externally, scheduling of interviews or booking assessment centres, creating and issuing contracts of employment, issuing new starter packs, entering new hires into the HR system and managing any pre-employment screening processes. At this level the service centre could also act as a first level HelpDesk for Managers and HR Partners
- The second would be in terms of a Centre of Expertise; this may depend on the sophistication of your recruitment processes. The service provision could include counsel on hiring policies, interview and assessment centre techniques, conducting interviews, designing and running assessment centres (including provision of certified test administrators), guidance and support with sourcing strategies including 'employment branding', project management of mass recruitment campaigns etc. At this level the CoE would act as a second level 'HelpDesk' Service Line for Managers and HR Partners to contact for advice.
Shared services in recruitment
Hi Helen, I agree with you. One of the advantages of a Service Centre is the fact that you have a centralized team. I would utilize an SSC as a recruitment factory and managing all "admin" activities around Recruitment such as getting candidates on the system, vetting and relevant documentation from an SSC. I would continue to let HR BP's and advisors to handle screening and interviewing etc. Hope that helps?! Let me know if I'm not making sense and I would be happy to explain further.