Making Public Sector HR Strategic: The Role and Value of Alternative Service Delivery Models

Improving total talent management capabilities is increasingly viewed as a key means thorough which HR can deliver the most strategic value to the organization.  While consensus is emerging on the “what” of making HR more strategic, the “how” still remains open to debate.  HR organizations must reevaluate how they deliver both their basic operational as well as more strategic services, such as those that support talent management.  This whitepaper reviews the findings from this market research study specifically for the North American public sector.  It offers public sector HR practitioners and stakeholders practical advice on how to accelerate and improve their efforts to become more strategic.