Top 10 Problems with Outsourcing Implementations (and How to Overcome Them)

Outsourcing requires the ability for leaders to implement and sustain change. Anecdotal evidence proves that even organizations that choose blue-chip service providers and sign innovative, iron-clad contracts can still fail to achieve intended benefits by underestimating the importance of Change Management and governance.

This white paper is a “must-read” for any organization contemplating outsourcing. Based on multiple interviews with service providers and buyers of outsourced services (clients), this paper defines 10 of the most common problems that impede successful outsourcing implementations and offers specific actions to mitigate these issues and facilitate change.

1. Post-Contract Processes and Decision Rights Not Understood
2. Little or No Support From Client Leaders Receiving Services
3. Poor Mutual Understanding of the Contract
4. Client Retained Team Not in Place or Too Small
5. Client Retained Team Lacks Required Skills
6. Loss of Key Talent and/or Poor Knowledge Transfer
7. Inability to Meet Pent-Up Demand for Services
8. End-User Resistance to Adopting New Methods
9. Culture Clash Between the Client and Service Provider
10. Changes Don’t Last

DOWNLOAD the whitepaper here!