SLA
Entwining Procurement & HR
Posted May 18th, 2009 by DiscussHR
RT @jasonaverbook: Entwining Procurement and HR - important in a SaaS and SLA based world - http://bit.ly/13uDLJ
Setting up a an SLA ? Looking for Lessons Learned? Here are some pointers..
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Over the last couple of years I've attended a number of shared services exchanges on this topic (and I've implemented a few SLA's) ... Here are some of the key takeaways or findings you might find useful if you're looking to set up an Service Level Agreement or a set of 'Standards' in your newly formed shared service centre.
Service Level Agreements/Standards:
Supplier Performance Management Director
Posted April 9th, 2009 by Darren Wentworth
Job Title: Supplier Performance Management Director
Package: Exceptional
Good Governance - Emotional Service Levels
In a series of short articles Colin Whalen of Alsbridge plc considers good practice in the governance of outsourcing relationships. In this article, Colin considers why traditional service measures are an insufficient means of assessing and managing the overall effectiveness of service delivery. What problem? The SLAs are Green!
Majority of Shared Service Centres Suffer Compliance Issues
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57 percent of shared service centres (SSC) have problems with regulatory compliance, according to the Alsbridge annual Shared Service Centre Research Study.
HR Shared Service Centre - Do’s & Don’ts
This article aims to summarize some of the Do’s and Don’ts that any Shared Services Centre manager should think of. This is not an exhaustive list but enough to increase your chance of success.
How to Design and Tailor Effective SLAs for HR Outsourcing
Many outsourcing buyers do not fully understand exactly what Service Level Agreements (SLAs) are – or should be – and how to deploy them