Processes
Setting up a an SLA ? Looking for Lessons Learned? Here are some pointers..
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Over the last couple of years I've attended a number of shared services exchanges on this topic (and I've implemented a few SLA's) ... Here are some of the key takeaways or findings you might find useful if you're looking to set up an Service Level Agreement or a set of 'Standards' in your newly formed shared service centre.
Service Level Agreements/Standards:
HR Outsourcing – What should stay and what should go?
Posted September 7th, 2008 by Yvan
“While HR outsourcing has remained relatively flat since 2005, it is expected to increase in 2008, according to the Everest Research Institute's annual Human Resources Outsourcing (HRO) market study. The most commonly outsourced HR functions include payroll, benefits, employee data management, information systems and contact centers (November 6 2007)"
Human Resources Transformation in Public Sector Organizations
Public sector entities, especially governments, continually strive to do more with less.