KPI
#30 Measure Once, Cut Twice: How To Remove Duplication and Distrust From Your Performance Measures
It happens all the time: we inadvertantly measure the same thing, more than once in our businesses and end up with two or more different versions of the truth.
Not only does it waste effort in the measurement process, but it wastes time in decision making. Which version of the truth do you trust?
Setting up a an SLA ? Looking for Lessons Learned? Here are some pointers..
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Over the last couple of years I've attended a number of shared services exchanges on this topic (and I've implemented a few SLA's) ... Here are some of the key takeaways or findings you might find useful if you're looking to set up an Service Level Agreement or a set of 'Standards' in your newly formed shared service centre.
Service Level Agreements/Standards: