Vendors

Tuesday’s Tip: Dealing With Vendor Threats To Charge For Back Maintenance Fees by R "Ray" Wang

Four Common Customer Scenarios Will Trigger Vendors To Raise The Back Maintenance Fee Discussion

Back maintenance fees describe the amount an organization would have paid for maintenance if they would have continued to pay the usual stream required to access support, bug fixes, patches, and upgrade rights.  As economic conditions have worsened, many organizations have turned to self-support, third party maintenance (3PM), or dropped support.  Discussions with 43 enterprise software customers reveal four common scenarios:

1. Scenario 1: Self supporting customers looking to upgrade to next release. Customers (44.19% n=19/43) in these scenarios typically run mature systems and are in businesses that do not face dynamic change .  They stopped paying maintenance years ago and rarely make major changes to the system.
   
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A Bridge Too Far? In a blogger briefing this week at SAP’s TechEd, SAP CTO, Vishal Sikka, drew a chart of the application software market and what new areas of technology are of interest to the firm. I’ve tried to reproduce his freehand drawing into the following PowerPoint rendering. I believe I have captured the essence of his
points but apologize in advance if I omitted some of the subtleties of
his sketch.

It seems that HR Outsourcing is evolving today. More and more organisations believed in the advantages of outsourcing their HR functions.

Sanjeev Himachali is a HR Professional, Researcher, Motivator, Thinker, Career Coach and Human Relations Counsellor. He posted his article on LinkedIN nine months ago.