Transition
How to Help Others Through a Difficult Transition
in
How to Help Others Through a Difficult Transition by Peter Bregman
"I don't want to go to ski class!" Sophia, my four-year-old daughter, was crying. I knelt down on the snow so we could be at eye level and asked her why.
"I just don't want to go," she whimpered.
I didn't want her to skip class. She was already skiing well — turning and stopping on her own — so I knew she could do it. Plus she'd asked for lessons and we'd committed with the instructor. I wanted to teach her that she needed to follow through on her commitments. Finally, I had seen this before: she'd cried while learning to ride a bicycle, but when she finally learned, she was tremendously proud of herself.
I tried to comfort her, reason with her, convince her that, in fact, she liked class and at the end of it she would smile and tell me she had fun.
How to Minimise Risk During Transition
Transition is the stage of greatest risk in any outsourcing relationship, as it represents a sustained period where failure is acknowledged by both customer and supplier as being possible.