ESS

Does anyone have a list of the best-in-class ESS/MSS
application providers? i.e., Enwisen, PeopleSoft, etc?  As well as any recent documentation on ESS/MSS service delivery strategy.

....also, the most frequently provided ESS/MSS
services, such as view pay stub, change address, W4, etc?

In order to empower staff and line managers we are working on introducing Employee Self Services & Manager Self Services. Good suggestions and Ideas on the content that should be added in will add value.

The technology explosion over the last decade brought us new and innovative ways to use the internet in our daily lives.  The technological changes have conditioned people of all walks of life to the online environment as a resource for shopping, banking, job hunting and more.  Online applications are now considered to be required for businesses to reach their customers and to support their employees.  

Employee Self-Service (ESS) applications represent another step forward in the evolving internet-based services providing employees with access to information and company communications.   Self-service programs can be executed over the Internet or a company’s Intranet.

ESS Features
Browser-based and integrated to the company HR applications, ESS provides 24/7 access to employees regardless of where they are, through the Internet or the company Intranet.  This access allows for the verification of personal data and the updating of data as changes occur in the employee’s personal and professional life.  The end result is data with a higher degree of accuracy and data that is current.  ESS portals can be used to access personal and contact information, view paychecks, enroll and change benefit selections and more.  Additional links added to the ESS provide access to 401K providers and to company communications and handbooks.   

In order to compete with external providers HR shared service centres are under constant pressure to improve their service quality while cutting cost at the same time. Improving controls is also high on the agenda, but not yet always recognized as an important precondition to achieve the two other goals.

I'm working with an organisation that currently has had SAP Self Service ESS/MSS functionality in place for some time however it's highly customised, not multi-language and the portal needs upgrading.