Learning Management Outsourcing
Learning from the Outside
Outsourcing the learning function can be a way for HR leaders to cut costs and improve quality. By Tom Starner
When American Airlines entered into a major business-process outsourcing deal with IBM in 2007, one of the key components was a move to outsource its learning programs. At the time, with gas prices sky high and the economy starting to sag, Dallas-based American Airlines, like most of its competitors, was struggling to stay aloft in the passenger airline industry.