Workforce management
Gap To Employees: Work Wherever, Whenever You Want
Posted by: Michelle Conlin on September 17 on BusinessWeek
Three years ago, I wrote a cover story about Best Buy’s radical experiment to reshape the workforce.
The story told the tale of two HR subversives who started a stealth movement among Best Buy’s headquarters employees to work wherever and whenever they wanted. Our cover story on this smashing the clock phenom said it all: “No schedules. No meetings. No joke.”
The idea was that work should be measured in output, not hours. Performance should be based on results, not face time.
Those two HR renegades are named Cali Ressler and Jodi Thompson. After their guerilla movement at Best Buy went mainstream, the company saw its productivity, retention and morale all soar dramatically.